Restaurant’s PR provider is the waiter
It is already 10 years that Gevorg Karapetyan has been working as a waiter. Today he considers himself a master of his job although in the first year of study in the Yerevan State University of Economics he started doing the job mere for financial expenses.
"At first, I was enrolled as a waiter's assistant, now I am the senior waiter of holding a whole", s Gevorg mentions.Now he has control of all the staff and transfers his work experience to the newcomers, since he is confident that waiter's profession requires special skills.
"If they bring and take the plates is easy to learn, but learning the approach and methods of communication with the customers requires great efforts", - the founder of "Pro-Service'' center Aleqsandr Mavisakalyan informs.
Gevorg believes that today's customer-facing numerous waiters have problems of communication.
"The majority of waiters do not understand that customers should not show that they have personal problems. Our main problem is that they do not like to smile and establish relations. The customer, who does not see smile, will never return to the same place."
